OUR SERVICES

E-commerce

Clients currently include leading players both in online service provision and online retail services. We have given launch/start-up assistance to key programmes and have been responsible for project planning and management leading up to, and including, international roll-out. Our consultants have demonstrated a global understanding of this specialist marketplace.

Specialist assignments in this field have included the following:

Provision of a VOIP consultant to a UK management consultancy with the following brief:

Leading all VOIP strategic & tactical product & technical planning.
Leading all VOIP financial modelling, analysis & business case development.
Leading tactical & strategic recommendations on possible alternatives to VOIP.
Leading VOIP workshops.

Working with a FTSE 500 business in defining and implementing a strategy for migration of customer service activities onto the web and increased customer usage. This entailed:

Ownership and delivery of the E-services strategy.
Definition of customer interaction processes (new customer and in-life).
Development and management of relationships between the business and support; departments for delivery of e-business initiatives and process change.
Cost / benefit analysis; KPI reporting.

Provision of multilingual launch managers for the introduction of a new European portals of a leading international ISP.

This entailed:

Developing and delivery of a new website with a large number of external dependencies.
Assessing suitability of product, content and assets for a local Italian markets in Italy and Spain.
Reviewing product and content offerings in relation to Italian local web competitors.
Facilitating and managing communication amongst a geographically distributed team.