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Transition Management and Outsourcing

Outsourcing enables businesses to streamline their services, to focus on their core activities and to reduce unnecessary costs.

Outsourcing is no longer a trend, it's a business imperative. However, this is also an area comprising great complexity, legal pitfalls and public relations minefields.

Here is some of the strategic expertise which we can bring to bear in this sector for our clients:

Outsource Management

Our consultants demonstrate expert domain knowledge in business process outsourcing services. They have worked for clients undergoing large outsourcing programmes. Experience typically embraces these issues: ensuring maximum value from outsourcing programmes; clear definition of scope (including systems integration where relevant) and SLA's; correct management of human resource issues and implementation of TUPE structure; process redesign; staff re-training; staff cost reduction; overall service enhancement; improvements in overall workforce productivity.

Outsource Systems Integration

Our consultants have been assigned to outsourcers, delivering high-value and highly complex outsource contracts to UK clients. Some contracts have been worth in excess of £50 million with a scope of over 1000 staff. Key deliverables have included: establishing a comprehensive reporting and management environment with daily and weekly proof point controls and processes; working with the client programme director and his team to achieve the commercial goals and payments through the definition of workable SLA's; setting out clear and quantifiable goals and objectives. Challenges would include: management of change control for a distributed on shore / offshore operation; liaising with onshore / offshore test, development and systems architecture teams, to produce a 'joined up', consistent and controllable approach; and establishing a distributed PMO for on shore / offshore operation with full reporting packs for both client and end customer.

Company mergers/restructurings

We offer Programme Support for data migration programmes. Such work often requires strong third party management skills, effective project status reporting, and the development and documentation of migration plans.

Purchasing and contractual

We have specialists to oversee the evaluation and selection of suitable systems integration partners for clients. We have recently assisted a FTSE 100 business by managing key elements of the outsource contract for the IT function. We ensured a seamless transition to a new service provider, driving contract negotiations and service management meetings, and setting in place suitable SLA's.

We are delighted to work with one of the world’s foremost outsourcing businesses: www.patni.com